Frequently asked questions
1. How long does shipping take?
Shipping times vary depending on your location. Once your order has shipped, you'll receive tracking information so you can follow your delivery.
2. Can I return my order?
Yes. We offer a 30-day return policy on eligible items. Please review our Return & Refund Policy for full details.
3. How can I track my order?
Once your order ships, we'll send you a confirmation email with your tracking information.
4. What if my order arrives damaged or incorrect?
Please contact us as soon as possible with your order number and photos of the item. Our support team will review the issue and help you with the next steps.
5. Are PawSilk grooming products suitable for dogs and cats?
Suitability depends on the individual product. Please check the product description and usage instructions before using a grooming product on your pet.
6. How can I contact PawSilk?
You can contact our customer support team through our Contact Us page or by using the support email listed on our website.