Last updated: September 21, 2026

Thank you for shopping with PawSilk, operated by Trend To Empire Canada Inc. We aim to make your shopping experience simple and keep you informed throughout the delivery process.

Order Processing

Orders are typically processed within 7-14 business days after payment is successfully received.

Processing times may be longer during holidays, promotional periods, product launches, or periods of unusually high order volume.

Once your order has been shipped, you will receive a shipping confirmation with tracking information when tracking is available.

Shipping & Delivery Times

Delivery times vary depending on the destination, shipping method, carrier, product availability, and other circumstances outside our control.

Estimated delivery times shown during checkout or provided after an order is placed are estimates and are not guaranteed delivery dates.

Customs processing, severe weather, carrier disruptions, holidays, or other unexpected events may cause delays.

Shipping Costs

Shipping charges, when applicable, will be displayed at checkout before you complete your purchase.

From time to time, PawSilk may offer free or discounted shipping on qualifying orders, products, or destinations. Any applicable offer and its conditions will be displayed on our website or at checkout.

Order Tracking

When tracking is available, you will receive tracking information after your order has been shipped.

Please allow some time for the carrier's tracking system to update after receiving your tracking number.

Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping information when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or shipped.

Additional shipping charges may apply if an order needs to be reshipped because an incorrect or incomplete address was provided.

Lost, Delayed or Missing Packages

If your tracking information shows an unusual delay or your package has not arrived within a reasonable period after its estimated delivery date, please contact us.

We will help you review the tracking information and, where appropriate, work with the shipping carrier to investigate the shipment.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible.

Please include your order number, a description of the issue, and clear photographs of the product and packaging so we can review the situation.

International Orders, Customs & Duties

International shipments may be subject to customs processing, import duties, taxes, or other fees imposed by the destination country.

Unless otherwise stated at checkout, customers may be responsible for applicable import duties, taxes, customs charges, or similar fees. These charges are determined by local authorities and are outside PawSilk's control.

Multiple Packages

Some orders may contain products shipped separately. As a result, you may receive more than one package and more than one tracking number for the same order.

Contact Us

If you have questions about shipping or an existing order, please contact us:

PawSilk
Operated by Trend To Empire Canada Inc.
Email: Pawsilk04@gmail.com

Please include your order number when contacting us about an existing purchase